Privacy notice

1. Who handles your data

Lucens Innova Propriedade Intelectual SL, based in Valencia, Spain, is the controller of the personal data collected through this website and handles the enquiries received through it. For questions about privacy or to exercise your rights, contact hello@lucens.cc.

2. Contact form

We collect the name, email address, enquiry category and message you submit. Accepted enquiries are stored with their date and processing status in a private area accessible to authorised administrators.

We use these details to read, manage and respond to your enquiry and to discuss possible projects or partnerships. For requests concerning a possible contract with you, the basis is taking steps at your request before a contract (GDPR Article 6(1)(b)); for other correspondence, it is our legitimate interest in managing and answering enquiries (Article 6(1)(f)). Name, email and message are required to use this form; without them it cannot be submitted. The form is not a legal obligation and you may instead email hello@lucens.cc. Sending an enquiry does not subscribe you to marketing emails.

3. Optional AI drafting

Only when you request an AI draft, your description of what you need, selected enquiry category and the name entered in the form are sent to the AI service through Lovable AI Gateway. The email field is not included in that request; any personal data you write in your description will be included.

The assistant only prepares text in the message field. It does not send your enquiry or decide whether your proposal is accepted. Requesting a draft is not consent to advertising or unrelated processing. Review and edit the draft before submitting it. You can write your message without using AI. Do not include sensitive personal data, passwords or confidential material in your request. LUCENS must still formally assess and document the legal basis for the AI service; neither the cookie preference nor merely clicking the draft button establishes GDPR consent.

4. Email notifications and service providers

After an enquiry is accepted, the website attempts to send an internal notification to hello@lucens.cc containing the submitted enquiry details. This uses the website’s email delivery service and LUCENS’s Google Workspace mailbox; it does not depend on opening a Gmail panel.

Lovable Cloud provides website data storage and processing; Lovable AI Gateway and its underlying model provider process AI requests; the email delivery service and Google Workspace process notification emails. These services may maintain technical logs and process data outside the European Economic Area. The linked provider agreements and subprocessor lists describe their published arrangements; you may request details about safeguards at hello@lucens.cc. The exact entities, locations and applicable transfer mechanisms for this account still require contractual verification by LUCENS; this notice does not confirm an adequacy decision or standard contractual clauses for any particular transfer, or guarantee EU-only processing.

5. Security, cookies and device storage

The website uses an anti-abuse identifier in the lucens_visitor cookie when you submit a form or request an AI draft. This cookie lasts up to 24 hours and helps limit repeated requests. The system also keeps request counters linked to that identifier and, for enquiries, the email address, together with global counters. These are used for security, not advertising. The purpose is preventing spam and misuse of the website and AI resources; the basis is our legitimate interest in protecting these services (GDPR Article 6(1)(f)).

If a submission fails, a copy of the form may be saved in this browser under lucens-enquiry-draft. It is not automatically sent later and has no automatic expiry; a later successful submission does not delete an earlier saved copy. Private-area sign-in also uses browser authentication storage managed by Lovable Cloud to maintain the session; it is not an advertising identifier. You can remove it by clearing this website’s stored data in your browser.

6. Retention

A daily deletion task is configured for enquiry records older than 12 months; deletion is not instantaneous at the anniversary. Marking an enquiry as archived does not delete it or extend this period. The task deletes website records only, not emails in Google Workspace. Mailbox copies must be managed separately; automatic or synchronised deletion of those emails and a specific mailbox retention period have not been verified. Expired anti-abuse counters are cleaned up during successful form or AI requests once they have been expired for more than one day; without new requests, they may remain longer. Service providers may retain logs and backups under their own policies.

To request deletion of your enquiry and associated notification before the 12-month period ends, write to hello@lucens.cc. Any legally required retention or applicable backup limitations will be considered when handling the request.

7. Your rights

Under applicable data protection law, you may request access, correction, deletion, restriction or portability of your personal data, and object to processing where applicable. Contact hello@lucens.cc; we may request proportionate information to verify your identity. We will respond without undue delay and normally within one month of receipt; where necessary due to complexity or the number of requests, this may be extended by two further months, with notice and reasons within the first month. Where processing is based on consent, you may withdraw it without affecting prior lawful processing. Any blocking required by LOPDGDD Article 32 restricts data to legally permitted responsibilities, not continued ordinary use. You may also complain to the Spanish Data Protection Agency (AEPD) or your local supervisory authority.